This policy says when payments for AwaazPro are refunded and how to cancel. AwaazPro is published by Natural Devs ("we"), and this policy is part of our terms of use. You pay us through Razorpay, not through Google Play, so refunds come from us: ask us, not Google Play.
The fee you pay today
- To start, you pay a small fee to set up UPI Autopay (for example ₹1). The app shows the amount before you pay, and whether it is refunded.
- If the offer says the fee is refunded (for example "₹1 refunded"), we start the refund automatically as soon as your Autopay is set up, usually within minutes. You do not need to ask.
- If the offer does not say the fee is refunded, it is the price of your trial and is not refunded.
Autopay charges
- After the trial, the plan's price is charged by UPI Autopay through Razorpay: every period until you cancel, or once, when the offer says it does not renew. The app shows the price and how often it is charged before you pay, and your UPI app shows the mandate. An offer without a trial charges its first period when you sign up.
- A charge for a period that has started is not refunded, even if you cancel during that period. You keep Premium to the end of it instead. The exceptions are a duplicate or mistaken charge (below), and any refund the law requires.
How to cancel
- In your UPI app: open the Autopay (or mandates) section of the UPI app you set it up in, choose AwaazPro, and cancel it.
- By deleting your account: Profile → Delete account in the app cancels your Autopay at once, and deletes your account (how).
- By email: if you cannot cancel it yourself, write to admin@awaazpro.com from the email address you signed in with, and we will cancel it for you.
Cancelling stops all future charges: nothing more is charged once it has gone through. It does not refund charges already made.
Your Premium after you cancel
- If you cancel after a period has been charged, you keep Premium until the end of that period. Then it ends.
- If you cancel during the trial, before the first Autopay charge, Premium ends when the cancellation goes through, and the plan's price is never charged.
- If you delete your account, Premium ends with it.
One-time passes
- Some offers are a one-time pass: a single payment for a set number of months (for example ₹99 for 6 months). No Autopay is set up, nothing renews, and nothing more is charged.
- A pass is not refunded once it has started, except for a duplicate or mistaken payment, or where the law requires a refund.
Charged twice, or by mistake
- If you were charged twice for the same thing, or charged by mistake, we refund that charge in full, to the account or payment method you paid from.
- If a retry leaves your account with a second Autopay, we cancel the newer one before it can charge.
How to ask for a refund
Write to admin@awaazpro.com from the email address you signed in with, and tell us:
- the date and amount of the charge;
- the UPI app you paid with, and the UPI transaction ID (UTR) or Razorpay payment ID, if you have it;
- what went wrong.
Never send us your UPI PIN, card details or bank passwords: we never need them. We reply within 2 working days.
When the money arrives
Every refund goes back through Razorpay to the bank account, UPI app or card you paid from; we cannot send it anywhere else. Once a refund has started, banks usually take 5–7 working days to show it. If it has not arrived after that, write to us and we will send you its reference number to check with your bank.
Changes and contact
If this policy changes, we will update this page and its date. Nothing here takes away rights you have under Indian consumer law. Questions about a payment: admin@awaazpro.com.